Blue Sky Communications · Support guide

After a power cut

When the power comes back, start the link in this order. Starting the Wi-Fi router before the modem is a common reason the site stays offline.

1. Switch on the satellite modem or the fibre unit first. Leave the Wi-Fi router off.
2. Wait until the light marked Online, Internet, or Satellite is steady. A satellite modem can take several minutes.
3. Switch on the Wi-Fi router, or plug it back in.
4. Wait two to three minutes, then try one device.

Do not move the dish after a storm or a power cut. If the modem never shows a steady online light, log a ticket and include the time the power returned and which lights are on.