Blue Sky Communications ยท Support guide

How to forget a Wi-Fi network

Forget the network when a phone, tablet, or computer keeps the old password, joins the wrong Wi-Fi, or says it is connected but nothing loads. Then join the network again.

Use the Wi-Fi name and password on the card supplied with the service, or on the label under the router. If that password was changed and nobody remembers it, email the network operations centre. Do not reset the router.

iPhone or iPad

  1. Open Settings, then Wi-Fi.
  2. Tap the information button next to the network name.
  3. Tap Forget This Network, then confirm.
  4. Tap the same network name, enter the password, and join.

Android

  1. Open Settings, then Network and internet, or Connections, then Wi-Fi.
  2. Tap the saved network. On some phones, tap the gear icon next to the name.
  3. Tap Forget.
  4. Tap the network name, enter the password, and connect.

Windows

  1. Open Settings, then Network and internet, then Wi-Fi.
  2. Open Manage known networks.
  3. Select the network and choose Forget.
  4. Open the Wi-Fi list, select the network, enter the password, and connect.

Mac

  1. Open System Settings, then Wi-Fi.
  2. Open the details for the network, or open Known Networks.
  3. Remove or forget that network.
  4. Select the network again, enter the password, and join.

If every device fails, including one that was just restarted, the fault is more likely the router or the link. Restart the router before logging a ticket.