Blue Sky Communications · Support guide

No internet: checks before a ticket

Work through these checks before you log a ticket. They solve the faults that do not need a site visit.

1. See whether every device is offline, or only one. If it is only one device, forget that Wi-Fi network and join it again.
2. Confirm the device Wi-Fi is switched on and it is joined to your network, not a guest or neighbour network.
3. Check that both the modem and the Wi-Fi router have power lights. The modem is the satellite or fibre unit. The router is the Wi-Fi box.
4. Press each network cable in firmly at the modem, the router, and the wall socket. Do not unplug the cable that runs to the dish.
5. Restart the Wi-Fi router. Leave the modem switched on. Unplug the router for 30 seconds, plug it back in, and wait two to three minutes.
6. Try one device again.

Do not move or repoint the satellite dish. Do not change modem settings and do not hold a reset pin. If the modem has no power light, or its online light never becomes steady after 10 minutes, log a ticket and say which lights are on.