Blue Sky Communications · Support guide

How to restart a router

Restart the Wi-Fi router when one or more devices cannot get online and the rest of the site still has power. Leave the satellite modem or fibre box switched on.

1. Save any open work. The Wi-Fi will drop for a few minutes.
2. Unplug the power lead from the Wi-Fi router. Do not unplug the satellite modem, the fibre unit, or the dish.
3. Wait 30 seconds.
4. Plug the router power lead back in.
5. Wait two to three minutes, until the Wi-Fi light on the router is steady.
6. On one phone or laptop, turn Wi-Fi off and on, then open a web page.

Do not press or hold a reset pin. That can wipe the Wi-Fi name and password. Do not move the satellite dish.

If the page still does not open, use the guide “No internet: checks before a ticket”, then log a ticket.