Blue Sky Communications · Support guide

Slow connection

Try these steps when pages open but video, calls, or downloads are too slow.

1. Move the device closer to the Wi-Fi router, or out of a metal cabinet or thick wall.
2. Pause large downloads, cloud backups, and streaming on other devices, then try again.
3. If the router has a LAN port, connect one computer with a network cable and try the same page. This shows whether the slowness is the Wi-Fi or the link itself.
4. Restart the Wi-Fi router. Leave the modem switched on.
5. Try again at a quieter time if the site shares one link among many people.

Log a ticket if a computer on a network cable is still slow, or if Wi-Fi stays slow after a restart. Say when it started, whether a cable test was done, and what you were trying to do.