There is a 14 day return policy if you are not satisfied with the performance of the equipment. Only equipment is fully refunded, and only if it was installed by a Blue Sky field engineer. Self-installations are not covered by the return policy for unsatisfactory performance.
Equipment failure is covered by the manufacturer’s warranty and is exchanged under the manufacturer’s terms. Refer to the legal terms of your service contract for additional information.
Gifts
If the item was marked as a gift and shipped directly to you, you receive a gift credit for the value of the return. Once the item is received, a gift certificate is mailed to you. If the item was not marked as a gift, or the giver had it shipped to themselves, the refund goes to the gift giver.
Shipping returns
You pay the shipping cost of a return. Original shipping costs are non-refundable, and the cost of return shipping is deducted from a refund. Delivery time for an exchange depends on where you live. For higher-value items, use a tracked service or shipping insurance. Receipt of a returned item is not guaranteed.
Questions about refunds and returns: info@blueskysat.com.